Order And Stock Issue

How can I change the item if I placed the wrong order?

Customer cannot change the tem in the order once paymentis completed. Please contact our customer service to help change it for you. However please notewe can only help to change the item before the package is being processed by the shipment compary. ifthere is any price diference, we willether refund itforyou afer the order is shipped out or ask you to pay for itif the newitem is more expensive. We can only arrange shipment once we receive the complete
payment.

How to cancel the order?

Customer can dsregard an unpaid order if you do not wantitanymore.Ater payment is completed ustomer can contact our customer sernvice to help cancelthe order before itis being processed by the shipment company. Once the package is shipped out, no one can cancel the order in such cases.

If I can change the shipping method in my order?

We can ony help to change the shipping method before the shipping company send the package out Therefore we advise to contactus wthin 24 hours toinform us which shiping method you would like to choose. f there is any price dference, we willether refund it for you or ask you to pay for it We can only
arrange shipment once the complete payment is received.

How can I know if the item can be sent to my country

Vapesourcing offers two kinds of shipping methods that can reach most countries in the worid. However please firstly make sure E cigaretes and E quids are
permitted to be imported in your country. Add tems to your cartand you can check allthe avallable shipping methods after flling in your delivery address
during checkout.

Remote Areas

DHL might in some cases applys a nominal remote area charge". This is very rare but can happen when your delivery address istoo far from the main logistics
centers
fyour addressis located in a remote area for the courer of your choice we willcontact you to discuss the issue.You will need to payan extra s4o to cover theemote shipping fees from DHL However,ifyou do notwantto pay any additional fees, we would sugest that you ship your order to another addressthat thedelivery service is available.Altermatively we advise to change the shipping method into an economic way. We will refund you the difference in shipping fee

How can I get free shipping

We offerfree shipping only for the items on our free shiping page https/vapesourcing.com/fre-shippinghtml At presentwe only offer shiping via registered
air mail for free. Customer can check the shipping fee information during checkout.

My payment is accepted, when will the order be shipped out?

With most orders we can arrange shipment within 48 hours after we receve complete paymentifunfortunately the tem purchased s notin stock our customer
service will contact you to inform you of the estimated dispatch time and offer solutions.

How can I know my order is shipped out or not

When the order ishipped out there wil be a confirmation message sent to you. Please alo be sure to check yourspamunk folder fit does not appearin yourinbox. Please verify the information at the time of checkouto avoid further isues. fyou beleve that the emal was not received due to the reasons mentionedlease feel free to contactus regarding the matter and we will provide you with your order number along with your tracking number (f the order has alreadybeen shipped out).

If the item is not in stock after placing the order

The item stock availability can be updated and changed at any time due to the popularity andor supply constraints of some of the productsIf the item becomes restocking, we advise to give the item 3-7 more working days for process.Ifthe item becomes out-of stock we advise to choose a replacement on the website or consider to cancel the item to get a refundPlease feel free to contact our customer service to inform us of your decision.

How long will it take to get the restocking item

Normally we expectto receive the restocking tem in 3-7 working days from vendors.We willarrange shipment immediately once the items are avalable. f theestimated restocking time is postponed due to some reason, we will send a message to inform customers and offer proper solutions.

Payment and Support Issue

What payment methods are accepted on Vapesourcing?

1. Credit Card/Debit Card payment
2. Sezzle Method (Learn More)
3. Payssion Methods
4.Wallet

How to win rewardpoints?

Members can win reward points by Signing up, Placing order, Signing up newsletter..
a. Signing up get 200 points.
b. Placing order get points.
c. Signing up newsletter get 100 points.
d. Submit Reviews to get points.
e. Compensation from Customer Service for order issues.
f. Points/Currency Exchange Rate: 100 = $1.00.

If my payment is failed

Please make sure there are enough money in your payment acount when paying foryour order, I the payment is faled. please toy another Raymen accounttocheck fthe payment can be sucessful f the sue remains, please contact our customer service and provide more detals ofthe error message received Wealso advise to contact paypal or the payment company to check the issue in detail

How can I know if the order is placed successfully or not if encountering "NET ERROR" during checkout

We advise to check below information in your own accounts at first:
1) Check the order record in "My Orders" in your Vapesourcing account;
2)Check the transaction record in your paypal account or payment account to confirm if the payment is successful.
f you cannot find the order record in your Vapesourcing acount, please provide the transaction payment receipt. your Vapesourcing emal account and theitems you purchased for our customer service, we will help you check it in detailin our system.

If I can pay for the order with my store credit in wallet?

Customer can pay for the order with store walet, The limt of walet amountusing each time s 50 of the subtotal of the products after discount. Once completethe payment, please contact our customer serice to help contirm the Payment and change the order status tor you. Payment va store walet s fas safe and
convenient. If there are any unacceptable behavior in using store wallet, Vapesourcing reserves the right to reset the store credits in customer's acount.

Can I apply a coupon code after I have placed an order?

Unfortunately the coupon code cannot be used after the payment for the orderis completed. In this situation we advise youto place a new order with thecoupon code before it expires.

If the rewardpoints can be used as a discount in the payment of the order

Customer can use the rewardpoints as a discount in the order during checkout, The order amount should be more than 1o UsD. The dscount from the Points)cannot exceed 10% of the tem sub totalcost If there are any unaceptable behavior go against the above regulations in using points, Vapesourcing reserves the
right to reset the points in customer's account.

If phone call service is available

OurTelephone: 86 (755) 85252806-833 s avallable for worldwide customers.Our working time: Mon Fri 9:00am-6:00pm. GMT+8 Sat 9:30am-4:00pm.GMT+8 1sfor your information. Customers can fel free to make a phone calto us during the above working time. fthere is any issue with your order when we are offwork, we advise to submit a message to our customer support center, we will reply to you within 24 hours.

Shipment Issue

Iwas sent a tracking number, but the tracking site shows that an electronic information received. What is the status of my order?

Please note there can be delay between scanning event and the shipping company's updated information online.
However doesn'tmean we havent sent the packege out the tracking result is the number cannot be found or there an electronic information receved onthe tracking site. We receive the tracking unmber afterthe package is sentto the shipping company. In this stuation, we advise to track the parcel onllne again afew days later. If thisstatus lasts more than three working days after you receive the tracking number, please contact us and we wil help you check the statuswith shipping company.

If my package is sent to incorrect address

Customers are advised to check the address carefuly before completing payment. funfortunately the package s sent to incorrect address,it s unable for ustochange the address after the package is shiped out. In this situation, please contact our customer service, we willhelp to check it with shipping companytoconfirm if the package can be returned and reshipped to the correct address. If there is any extra fee charged by the shipping company in this return and
reshipment, customer holds the sole responsibility to pay for these fees.

My order is being Returned to Sender, if I can get a refund?

Please note there can be delay between scanning event and the shipping company's updated information online.towever it doesnt mean we haven'tsent the package out if the tracking result is the number cannot be found or there s an electronic Information received onthe tracking ste. We receve the tracking unmber after the package is sento the shipping company.In this stuation, we advise to track the parcel online again afew days later. If this status lasts more than three working days after you receive the tracking number,
If your parcel is being returned to sender due to any reason such as:
*Unclaimed
* Denied Due to Customs Charges
*Incomplete/Insufficient Address
* Undeliverable as Addressed
* Prohibited Import / Denied Entry by Customs
* Refused, etc...
Only once the parcel arives back to our faclty and is checked in, wil a refund be issued after we contirm the package s in an undamaged and resalablecondition. Customers will be responsible for return shipping fees.
We cannot be held responsibility for delays and transit times if your parcel is being returned.
NOTE: When a parcelis sen back, as no one is essentialy covering the return shipment, the destination carrier will send the item back with the slowestand cheapest shipping method to incur the least amount of cost. With that being the case, they will typicaly hold the parceluntil they have enoughtems to send back at once to make it worth their money. This typically results are longer return transit times

Product Issue

If there is warranty for my items

We offer thre day Buarantee for DOA(Dead On Arrival)tems.When there is issue with the tem after using we can offer thre monthes waranty for defectivetems. f the tems are sealed and not used, we provde 30 days Unconditional Refund Guarantee. For more detals Please review our warranty and return

What can I do if there is a problem with my item

Please fellow two steps:
step1
Tryto troubleshoot the item by checking the technical support we provided on the FA page. Often we can solve the problem for you without you needingtosend anything back. f you cannot sove the issue by yourself with the solutions offered, we advise to aska professional technician to help confim that the itemis faulty instead of being incorrectly used .
step 2
Contact our customer service with order number, tem SN number and necessary photos or videosto describe your isue in detal we willrevewyourcase withthe information and offer proper solutions according to our warranty policy for each specific case.

If I can return the whole items in the order

We acceptunconditional return for unopened and unused tems wthin 30 days after receipt.However the retun shipping fe s customers responsblty in suchcases and it is nonrefundable If the defective tem is within our warranty timefirame, we also accept a return. in this case, we advse to ony return the defectiveitem to save return shipping fee. Before sending any item back, please contact our customer service to get more instruction at first.

If item(s) is/are missing /incorrect item /broken item is received in the delivered package

If you meet any of the above situation, please fellow below steps:
*Check the status of your order on Vapesourcing and see you received any emals from Vapesourcing about the order, Its possible we spltyour order ntomore than one delivery to speed things up.
*Contact our customerservice to describ the issue n detals: Provde your order number, dearly describe which tem(s)s missing/ncorrectbroken and providesome necessary photos or video to display the issue clearly. We can cross-check our inner records.
*Sometmes there can be a dain file from yourlocal post offce or shipping compary required for the investigation and compensation. Once we confirm there isa mistake in arranging the order, we can offer a full compensation of the missing item(s)
*Assumingthe incorrect/broken item(s)is/are stilin warranty and was/were not physicaly damaged. you can return the item(s)to us according to ourcustomerservice's advice. The compensation of return shipping fee wllbe conducted according to the detalls in our warranty and return